Terms of service

1. Agreement & Eligibility
By placing an order with GIK Acoustics (“we”, “us”, “our”), you agree to these Terms of Service. You confirm you are legally capable of entering into contracts (i.e. are at least 18 years old or have parental/guardian approval).

2. Orders, Pricing & Made-to-Order Status
 • All products are made to order / handcrafted; lead times depend on order queue.
 • Prices are as listed at time of purchase. We reserve the right to correct errors.
 • Offers (discounts, coupons) may have limitations (one per order, cannot be stacked) as detailed on our site.

3. Shipping & Delivery
 • Once an order is placed, you’ll receive a notification within 1 business day with a scheduled shipping date.
 • Build times: Standard turnaround is ~5–15 working days (U.S. / Europe) + transit/shipping time per destination. Times may vary during peak season. Customers outside origin country responsible for duties, taxes, and any customs fees.
 • Risk of loss or damage in transit passes to you upon delivery. If damage occurs, follow our Freight Damage Policy.

4. Cancellation & Modifications
 • You may cancel or modify your order at no cost any time prior to shipment. Once shipped, returns or exchanges follow the Returns & Refund Policy.
 • To cancel or modify, you must notify us via email or customer service with order number and details.

5. Returns, Refunds & Guarantee
See dedicated Returns & Refund Policy

6. Intellectual Property
 • All content on the site—images, text, logos, designs—is our intellectual property. Use of this content without permission is prohibited.

7. Limitation of Liability
 • To the fullest extent permitted by law, GIK Acoustics’ liability is limited to the purchase price of the products you bought. We are not liable for indirect, incidental, or consequential damages (loss of profits, loss of business, etc.).

8. Governing Law & Dispute Resolution
 • U.S. customers: this agreement is governed by the laws of the State of Georgia, USA.
 • EU/UK customers: governed by the laws of the relevant country of purchase.
 • Disputes: first via written communication; if needed, via local consumer protection or dispute resolution body.