Policies

Delivery Policies

United States
Our standard build time is 7-10 working days, then 3-5 working days for shipping anywhere in the States, so you can expect to receive your order around 10-14 working days from the date you put in the order.  We ship using FedEx Ground in the continental U.S.A. and Canada.

Europe
Our standard build time is 7-10 working days, then two working days UPS anywhere in the UK. The rest of Europe is 3-5 days UPS, and can be up to seven working days in some places. That means you can expect to receive your order sometime between 10-14 working days from the date you place your order.  We ship using UPS throughout the European Union.

 

Refund / Return Policy

United States and Europe
If you are not 100% satisfied with your purchase you may return it for a full refund (excluding custom products) within 30 days. The only thing we ask is that you pay for the shipping back to us; the entire purchase price will be refunded as soon as we receive the panels.

 

Cancellation Policy

United States and Europe
Customers are free to cancel their order at any time prior to shipping with no penalty of any kind. Please email orders@gikacoustics.com or call customer service at (404) 492-8364 and have your name, order number and the date of the order ready. We’ll take care of it right away.

 

Privacy Policy

United States and Europe
At GIK Acoustics we think your private information is just that: private. GIK Acoustics does not collect, store, maintain or disseminate any private information of any kind including addresses, phone numbers, names or email address, nor will we ever share any information of any kind with any third party. We also do not collect, store, maintain or disseminate any financial information of any kind including credit card information, addresses, purchasing history or any other financial data. All personal or financial information is immediately deleted from our servers once a transaction is processed, and is only further used to create a packing slip and for shipping purposes.

 

Customer Service

United States and Europe
At GIK Acoustics customer service is our highest priority. Should you have any comments or questions please contact our Customer Service Rep Christina Stone at christina.s@gikacoustics.com, or at (404) 492-8364.

External Links

United States and Europe
External links are provided as a convenience and for informational purposes only; they do not constitute an endorsement or an approval by GIK Acoustics of any of the products, services or opinions of the corporation or organization or individual. GIK Acoustics bears no responsibility for the accuracy, legality or content of the external site or for that of subsequent links. Contact the external site for answers to questions regarding its content.

 

Freight Damage Policy

United States

From time-to-time, products are damaged during shipment and GIK Acoustics will do everything possible to file claims and make sure customers are not liable.  FedEx damages should be reported to the procurement buyer immediately.  FedEx damages will be handled between GIK Acoustics and FedEx.

However, if your order is being shipped using a freight carrier, the damage policy is different.  Here’s what you should know if your items are delivered via Freight.

As the receiving agent, your signature on a warehouse receipt or delivering carrier’s freight Bill Of Lading (BOL) constitutes acceptance of the merchandise “as is” and in good order. If you do not inspect before signing you are, for all practical purposes, waiving “our” right to collect on a damage claim even if the damage is “concealed”.

Check immediately for possible damage during shipment. The National Claims Council Regulations specify that you must:

1. Inspect, examine and inventory your delivery as it’s unloaded.

a. Any and all shortages and damages must be written on the Bill Of Lading or Freight Bill. Should you on the Bill determine that any items are damaged or missing, you MUST note the item, the discrepancy, and the condition Of Lading or Freight Bill before you sign it! Then call (404) 492-8364 or the buyer with whom you were working and report the problem.

b. You should open cartons and containers. If there is the slightest doubt that the merchandise is damaged (concealed or not) it must be noted on the Bill Of Lading or Freight Bill or the liability to prove the damage was done by the delivering carrier is your responsibility.

c. Do not be intimidated by the driver. They cannot leave until the Bill Of Lading or Freight Bill is signed (regardless of how much in a hurry they are or how late they are).

2. Discovered Damage – if the box, crate, or merchandise is visibly damaged, refuse the delivery and request a Return Authorization number so the merchandise can be shipped back to its origin at no charge.

3. Concealed Damage – In the event of concealed damage, you MUST immediately document and photograph (if possible) the packaging and the damage. You must keep the packaging. Do not move the item, but call (404) 492-8364 or the buyer with whom you were working and report the damage. They will begin a concealed damage claim and ask for an inspection. The inspector will determine if the damage was possibly carrier caused. Remember you signed the document saying every thing was OK. A report must be filed with the carrier within 15 days after delivery and a claim filed with the carrier. The sooner concealed damage is discovered and reported, the better.

Further measures that may help in the claim process include the following:

1. Taking digital photography of the damage. If possible, photographs of the equipment still on the truck will limit the buyer’s liability.

2. Call (404) 492-8364 or the buyer with whom you were working to report the damage and request they start a claim. Preferably, the call should be made before the driver leaves the site.

3. Request an inspector.

4. Keep a copy of the Bill Of Lading or Freight Bill noting the damage and the driver’s signature.

There are a lot of things that can happen between the manufacturer and your loading dock. Therefore we are asking you to do a very small amount of work to protect both of us. The Bill Of Lading or Freight Bill is our only documentation of the condition of a load when it arrives at your site. Without this proof, we cannot hold others accountable for items damaged or missing.